About shakespeare festival

About shakespeare festival

Every year in August you can experience original Shakespeare theatre under the open sky. The stage is built over the moat and has the beautiful Kronborg Castle as impressive back drop. 

The festival site holds a 660 seating, and the theatre bar is open from 4.00 pm and in the break during the performance. It is possible to buy cold and hot drinks, snacks and a program.

Questions

If you any questions regarding the performance, you are going to see or to your visit, please contact HamletScenen at (+45) 4921 6979 or info@hamletscenen.dk.

Weather

All performances are performed in the open air at the Shakespeare Festival. Our visitors are recommended to bring appropriate warm, wind and waterproof clothes. The theatre bar sells warm blankets and waterproof capes, in case you need it.

Directions and parking info

ADDRESS: Kronværksbyen, Kronborg Slot, 3000 Helsingør

DISTANCES: please be aware, that coming from both the train station and parking lots going to the festival site at Kronborg Castle, where the Shakespeare Festival stage is located, will take 10-15 minutes’ walk.

PARKING: at Helsingør Kulturværft and by the entrance to Kronborg Castle (Grønnehave) parking with payment is located. Wheelchair users get access to a separate parking close to the stage, if they have an official disabled sign for parking from Danske Handicaporganisationer or Dansk Blindesamfund. The audience staff will guide you when you arrive.

Picnic, pre-order and collection

Our picnic is always freshly made with local, organic produce.  It must be pre-ordered no later than 2 days before your visit. Your picnic is collected at Café Kadetten, which is also situated in Kronværksbyen, between 6pm and 7pm on the day of your visit. Enjoy your dinner on the beautiful green castle grounds. Please bring blankets to sit on, because tables and benches are limited around the area.

Café Kadetten only has a limited number of seats inside, and they cannot be reserved. If you chose to eat your pre-ordered picnic at Café Kadetten, you are not allowed to bring your own beverages.  

If you come as part of a large group and have questions about eating inside, please contact Sales- and Marketing Manager Mia from HamletScenen.

TERMS OF TRADE

CREDITCARD FEE
As part of the payment and credit card clearing, Danish clearing institute PBS will charge a credit card fee. Before payment is drawn, this fee will be shown in the payment summary

  • Fee when using Dankort: DKK 1,45 + 0,1% of the transactional amount
  • Fee using other Danish credit cards: 1,25% of the transactional amount – mimimum DKK 1.95
  • Fee using non-Danish credit cards: 1,38% of the transactional amount – mimimum DKK 1.95

PAYMENT
The following cards can be used:

  • Dankort
  • Visa
  • Mastercard
  • Maestro
  • Visa Elektron
  • JCB

Your account will not be debited until the day we print and send the tickets. During the payment procedure, all communication between your PC and our servers will be SLL encryptet. Your credit card information is thus secure. Card information is handled directly between the cleraing institute and PBS and will not be stored in any way. If any dispute should arise between you as a buyer and Billetten A/S as the seller, you can contact your bank or credit card institute and request a full refund.

PRICES
The ticket price includes Danish VAT.

SHIPMENT
We use the Danish Postal services “Post Danmark”. A postage fee of DKK 20.00 per order will apply.

Since the security precautions in Billetten’s ticket system ensure that the ticket you recieve cannot be copied or replicated, the tickets will not be send by priority mail. Therefore it is not neccesary for you to be at home when the mail arrives.

Tickets bought online will be sent no later than 3 days of purchase. Should you not have recieved your tickets 3 working days after purchase, please contact us by phone.

CANCELLATIONS
Cancellation is solely defined as “The promoter cancelling the show entirely”.

The promoter is solely responsible in the case of cancellation. The promotor can give permission for a ticket refund, in which case the tickes will be refunded at the point of sale. Tickets bought online from Billetten A/S will be refunded by contacting Billetten A/S, Bredgade 32., 3. sal, 6000 Kolding. Please send us the tickets by registered mail, stating your bank account number, then we will transfer the money to your account. Shipping and credit card fees can not be refunded.

COMPLAINTS
Any complaint regarding the show itself must be directed directly to the promoter. Should you have any complaints regarding the ticket purchase or shipping, you are welcome to contact Billetten A/S at info@billetten.dk.

RETURN POLICY
CITING THE DANISH CONSUMER LAWS § 17 STK. 2 JF. § 9 STK. 2 NR. 2A THE PURCHASE OF TICKETS IS EXEMPT FROM THE LAWS REGARDING “THE RIGHT TO RETURN GOODS”

RESERVATIONS
Billetten A/S acts solely as an intermidiary betweeen the promoter and the buyer.

BILLETTEN A/S IS NOT RESPONSIBLE FOR ERRORS IN THE PRICES SHOWN OR SOLD OUT EVENTS.

LANGUAGE
All contracts are in Danish.